Last updated: June 2025. This Privacy Policy explains what personal data 5bmw collects, how we use it, and the rights you have as a player in the Philippines. By registering or using our platform, you agree to the practices described here.
We only collect information that is necessary to operate the platform safely and fairly for all Filipino players.
When you create a 5bmw account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement and to keep your account secure. We also use your contact details to send you important account notifications, such as deposit confirmations and security alerts. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. All registration data is stored on encrypted servers and is accessible only to authorised 5bmw personnel.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your GCash number, Maya account reference, or bank account information. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, compliant payment gateways. Transaction records including amounts, timestamps, and payment method types are retained for regulatory compliance and to resolve any disputes that may arise. These records are kept for the minimum period required by applicable Philippine financial regulations. You can request a summary of your transaction history at any time through your account dashboard.
We automatically collect data about how you use the 5bmw platform, including the games you play, session durations, betting patterns, and device information such as browser type and operating system. This data helps us improve platform performance, detect unusual activity that may indicate fraud or account compromise, and personalise your experience where applicable. We also collect your IP address and approximate location to enforce geographic access restrictions and comply with our licensing obligations. Activity logs are retained for a limited period and are reviewed only when there is a legitimate operational or security reason to do so. We do not use activity data to build advertising profiles or sell insights to third parties.
Your personal information is used only for the purposes listed below. We do not sell, rent, or trade your data with any third party for commercial gain.
5bmw may share limited personal data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers. All such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal data to law enforcement or regulatory authorities in the Philippines when required by law or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 5bmw, our players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.
Under the Philippine Data Privacy Act of 2012, you have clear rights over your personal information. Here is what you can request at any time.
You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand. There is no charge for a standard access request made once per calendar year.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact our support team for changes that require verification.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent. Please note that we may be required to retain certain records for regulatory compliance even after an erasure request is submitted.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the rights described above, please contact the 5bmw data privacy team at the support email address listed in the footer of this page. Include your registered account username and a clear description of your request so we can process it efficiently. We aim to respond to all data rights requests within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For general questions about your account or platform features, the FAQ page is a good starting point before submitting a formal data request.
Check our FAQ for quick answers, or head to your account to review your data settings. 5bmw is committed to keeping your information safe every step of the way.